Shipping Policy

Last Updated: 24 January 2026

At Calnif, we are committed to delivering your order safely and within a reasonable timeframe across the United Kingdom. This policy explains our shipping process, timelines, costs, and how delivery-related issues are handled.

1. Handling Time

Once an order is placed, it is prepared and packed for dispatch with care.

  • Orders are processed within 1–2 business days
  • Processing takes place Monday to Saturday
  • Handling time includes order verification, packing, and dispatch preparation
  • Handling time does not include delivery transit time

Customers will receive a dispatch confirmation once the order has been shipped.

2. Order Cut-off Time

Orders are processed based on the time they are placed.

  • Daily cut-off time: 5:00 PM (GMT+00:00) Edinburgh, London
  • Orders placed before the cut-off time may be processed the same business day
  • Orders placed after the cut-off time are processed on the next business day
  • Orders placed on weekends or public holidays are processed on the next working day

3. Transit Time

After dispatch, orders are delivered using reliable courier services. We work with trusted shipping carriers, including FedEx, UPS, and USPS, to support safe and timely delivery of your order.

  • Estimated transit time: 5–7 business days
  • Deliveries are made Monday to Saturday

Transit times may vary due to

  • Courier operations
  • Weather conditions
  • Remote or restricted delivery locations

Transit times are estimates and are not guaranteed.

4. Total Delivery Time

Total delivery time includes both handling time and transit time.

  • Estimated total delivery time: 6–9 business days
  • This timeframe begins from the date the order is placed
  • Delays may occur due to external factors beyond our control

We aim to keep customers informed if any unexpected delay arises.

5. Shipping Costs

Shipping charges are clearly shown at checkout before payment is completed.

  • Flat-rate shipping fee: £15 per order
  • Applies to all deliveries within the United Kingdom
  • Shipping fees must be paid at checkout
  • Shipping charges are non-refundable unless the issue is caused by us

6. Tracking Your Order

Once your order has been shipped:

  • A shipping confirmation email is sent
  • Tracking details are provided
  • Customers can monitor delivery progress using the tracking link
  • Tracking updates may take some time to appear after dispatch.

7. Delivery Issues and Responsibilities

We are committed to supporting customers if delivery issues arise.

Delays Caused by Us

  • If a delay occurs due to an internal processing issue, we will notify you
  • Updated dispatch or delivery information will be provided where possible

Delays Caused by the Carrier

  • Courier delays may occur due to operational or environmental reasons
  • While we do not control courier delays, we will assist by communicating with the carrier when required

Wrong Address Provided by Customer

  • Customers are responsible for providing an accurate and complete delivery address
  • Delays, returns, or losses caused by incorrect address details may result in additional shipping charges

Damaged Packages

If your order arrives damaged, contact us as soon as possible at support@calnif.shop with:

  • Your order number
  • Clear photos of the damaged item and packaging

We will review the issue and advise on the next steps, which may include a replacement or refund depending on the situation.

8. Contact Us for Shipping Support

If you have any questions regarding the shipping process, please reach out to our customer support team:

Business Name: Calnif
Business Hours: Monday to Saturday (9 AM to 5 PM) (GMT+00:00) Edinburgh, London
Phone: +44 7480 968785
Email: support@calnif.shop
Address: 27 Bethell Avenue, London, E16 4JT, United Kingdom