About Us

Calnif is an online furniture store based in the United Kingdom, focused on offering sofas for modern living spaces. We operate through our website to provide customers with direct access to our products and information. Our aim is to keep the shopping experience straightforward, with clear listings and easy-to-understand policies. We believe customers should know exactly what they are ordering and how the process works. Every section of our store is designed to reduce confusion and set clear expectations. We prioritise clarity over marketing language. This allows customers to browse, order, and receive support with confidence.

Who We Are

Calnif operates as an online-only furniture retailer serving customers across the United Kingdom. By working digitally, we are able to manage our product range and customer communication in a structured way. Our focus is on presenting sofas with clear descriptions, measurements, and material details. We aim to ensure that customers can assess suitability before making a purchase. Our team works behind the scenes to manage orders, payments, and customer enquiries. We do not rely on physical showrooms, which allows us to keep processes consistent. Everything is handled through our website and email support system.

What We Offer

Our product range centres around sofas designed for residential interiors. Each product listing includes dimensions, upholstery details, and visual references to help customers understand what they are purchasing. We aim to present products as accurately as possible through descriptions and images. Customers are encouraged to review all product information before placing an order. Pricing, shipping costs, and delivery timelines are displayed clearly. We avoid unclear descriptions and hidden information. This approach helps customers make informed decisions that suit their space and needs.

Our Mission

Our mission is to provide a clear and dependable online furniture shopping experience. We focus on accuracy in product information and consistency in our processes. Customers should feel informed at every stage, from browsing to delivery. We aim to reduce uncertainty by explaining how orders, payments, shipping, and returns work. Transparency plays an important role in how we communicate with customers. Rather than making promises, we focus on setting realistic expectations. This approach supports trust and long-term customer confidence.

Our Commitment to Customers

We are committed to treating customers fairly and communicating openly. This includes providing clear policies for returns, refunds, exchanges, and cancellations. Customer enquiries are handled through email to ensure accuracy and proper follow-up. We aim to respond within reasonable timeframes and address concerns professionally. Payment and personal data are handled using secure systems. We do not include hidden conditions within our policies. Our commitment is centred on clarity, consistency, and respectful customer support.

How We Work

Orders are placed directly through our website and processed according to published timelines. Payments are completed securely at checkout using recognized payment providers. Once an order is confirmed, it is prepared and shipped using established courier services. Customers receive updates related to dispatch and tracking. After delivery, our support team is available to assist with questions or issues. Returns and refunds are handled according to our stated policies. Each step is designed to be clear and predictable.

Communication and Support

We believe clear communication is essential for a positive shopping experience. Customers can contact us by email for pre-purchase questions or post-order support. Using email allows us to review enquiries carefully and provide accurate responses. We encourage customers to include relevant order details when contacting us. This helps us resolve issues efficiently. Our support process is structured to avoid misunderstandings. We aim to keep communication professional, respectful, and clear.

Contact Us for Assistance

Business Name: Calnif
Business Hours: Monday to Saturday (9 AM to 5 PM) (GMT+00:00) Edinburgh, London
Phone: +44 7480 968785
Email: support@calnif.shop
Address: 27 Bethell Avenue, London, E16 4JT, United Kingdom