FAQ

1. What payment methods do you accept?

We accept a variety of payment options like PayPal.

2. Is it safe to pay on your website?

Yes. All payments are protected using 128-bit SSL encryption. Your payment information is never stored on our servers and is securely processed through trusted payment partners.

3. How much does shipping cost?

Shipping is a flat rate of £15 per order within the United Kingdom. The cost is displayed at checkout before you complete your purchase.

4. How long does it take to process my order?

Orders are typically processed within 1–2 business days (Monday to Friday). Orders placed after 4:00 PM (GMT+00:00, Edinburgh, London) will be processed on the next business day.

5. How long will delivery take?

Delivery usually takes 5–7 business days from the date your item leaves our warehouse. Large or oversized items may require additional time, and delivery may vary depending on your location.

6. Which shipping carriers do you use?

We ship orders using FedEx, UPS, and USPS to ensure reliable and timely delivery.

7. Can I return or exchange an item?

Yes. If you are not satisfied with your purchase, you can return or exchange your item. Faulty or damaged items can be returned within 30 days of delivery. For change-of-mind returns, please follow the return process outlined in our Return and Refund Policy.

8. How do I initiate a return?

To start a return, email our support team at contact@calnif.shop with your order number, item details, and reason for return. Our team will provide instructions, including the return address and shipping label if applicable.

9. When will I receive my refund?

Approved refunds are issued to your original payment method within 10 business days. Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.

10. What if my order is delayed, damaged, or incorrect?

If your order is delayed, damaged, or different from what you ordered, please contact us immediately at contact@calnif.shop with photos of the item and packaging. We will arrange a replacement or refund as quickly as possible.

11. Do you ship internationally?

Currently, we only ship within the United Kingdom. We are unable to process international orders at this time.

12. How can I contact Calnif for further support?

You can reach us via email: contact@calnif.shop or phone: +44 7480 968785 during business hours, Monday to Friday, 9:00 AM to 5:00 PM.

For More Information

Business Name: Calnif
Business Mail: contact@calnif.shop
Business Phone: +44 7480 968785
Business Hours: 9:00 AM to 5:00 PM (Monday to Friday)
Physical Address: 27 Bethell Avenue, London, E16 4JT, United Kingdom