FAQ
This FAQ page is designed to answer common questions about shopping with Calnif. The information below explains how orders, shipping, returns, refunds, payments, and data handling work. If you need further clarification, you can contact us via email.
Orders and General Shopping
1. How do I place an order on Calnif?
Orders can be placed directly through our website. Simply select your product, review the details, and proceed to checkout to complete your purchase.
2. Can I change or cancel my order after placing it?
If your order has not yet been processed or dispatched, you may request a change or cancellation by contacting us as soon as possible.
3. Will I receive confirmation after placing an order?
Yes, once your order is successfully placed, you will receive an order confirmation email with your purchase details.
4. Are product details clearly listed on the website?
Yes, each product page includes descriptions, dimensions, pricing, and images to help customers make informed decisions.
Shipping
5. Do you ship within the United Kingdom?
Yes, we currently ship orders within the United Kingdom.
6. How long does delivery usually take?
Orders are typically delivered within the stated delivery timeframe shown on the shipping policy, including handling and transit time.
7. Which courier services do you use?
We use reliable courier partners such as FedEx, UPS, and USPS to deliver orders safely.
8. Will I receive tracking information?
Yes, once your order is dispatched, tracking details will be sent to you by email.
9. What should I do if my delivery is delayed or damaged?
If you experience any delivery issues, please contact us by email with your order details so we can assist you.
Returns and Exchanges
10. Do you accept returns?
Yes, we accept returns for both defective and non-defective products within the 30-day return period, provided the item meets our return conditions.
11. What condition must the item be in for a return?
Returned items must be unused, in new condition, and include original packaging unless the item is defective or damaged.
12. Do you offer exchanges?
Yes, exchanges are available, subject to product availability and eligibility.
13. How do I request a return or exchange?
You must contact us by email with your order number, reason for return or exchange, and relevant photos if the item is damaged.
Refunds
14. When will I receive my refund?
Approved refunds are processed within 10 business days and returned to the original payment method.
15. Are shipping charges refunded?
Shipping charges are generally non-refundable unless the return is due to an error on our side.
16. What if my refund is delayed?
If your refund has not appeared after the processing period, we recommend checking with your bank or payment provider before contacting us.
Payments
17. What payment methods do you accept?
We accept the following payment methods on our website:
- American Express
- Apple Pay
- Diners Club
- Discover
- Google Pay
- Klarna
- Maestro
- Mastercard
- Shop Pay
- UnionPay
- USDC
- Visa
All payments are processed securely through our supported payment gateways available at checkout.
18. Is it safe to make payments on your website?
Yes, all payments are processed through secure, encrypted systems to protect customer information.
19. When is payment taken for my order?
Payment is authorized at checkout and confirmed once your order is processed.
20. What happens if my payment fails?
If a payment is declined, the order will not be completed, and you may try again using another payment method.
Privacy and Transparency
21. How is my personal information used?
Customer information is used only to process orders, provide support, and comply with legal requirements.
22. Do you share customer data with third parties?
Data is shared only with essential service providers such as payment processors and couriers, strictly for order fulfilment.
23. Are my payment details stored by Calnif?
No, full payment details are not stored on our servers.
24. Where can I find more details about privacy?
Full information is available on our Privacy Policy page.
Contact Us for Assistance
Business Name: Calnif
Business Hours: Monday to Saturday (9 AM to 5 PM) (GMT+00:00) Edinburgh, London
Phone: +44 7480 968785
Email: support@calnif.shop
Address: 27 Bethell Avenue, London, E16 4JT, United Kingdom