Return and Refund Policy

Last Updated: 24 January 2026

At Calnif, we believe customers should clearly understand how returns, refunds, and exchanges work before placing an order. This policy explains, in a transparent and straightforward way, what you can expect if you need to return, exchange, or cancel a product purchased from our store.

This policy applies to all orders delivered within the United Kingdom.

1. Eligibility for Returns

We accept returns for both defective and non-defective products within 30 days of delivery. To ensure fairness and product quality, all returns must meet certain conditions. Products must be returned in the same condition in which they were delivered, without signs of use or damage caused after delivery.

To qualify for a return:

  • Items must be returned in unused or reasonably handled condition, as received.
  • Original packaging, accessories, and included items must be returned
  • Products altered, used, or incomplete may not be eligible

If a returned product does not meet these conditions, the return may be declined or resolved with an adjusted refund.

2. How to Request a Return

Before sending any item back, customers must contact us. This allows us to confirm eligibility and provide clear instructions, helping avoid delays or confusion.

To request a return, please email support@calnif.shop with:

  • Your order number
  • The item(s) you wish to return
  • A short explanation of the reason

Please do not send any item back without contacting us first. Unauthorized returns may result in delays or rejection.

3. Return Method

All approved returns must be sent by mail to the address provided by our support team. Customers should package items securely to avoid damage during return transit.

For non-defective returns, return shipping costs are the customer’s responsibility. We recommend using a tracked service, as we cannot take responsibility for items lost or damaged during return shipping. Original delivery charges are not refundable unless the return is due to an error on our part.

4. Exchanges

We offer exchanges for both defective and non-defective products, subject to availability. Exchanges allow customers to replace an item with the same product or an alternative option during the approved return period.

If the replacement item costs more, the price difference must be paid before dispatch. If it costs less, the remaining balance will be refunded to the original payment method. Exchange delivery times may vary depending on stock availability and location.

5. Damaged, Defective, or Incorrect Items

If a product arrives damaged, faulty, or different from what was ordered, customers should contact us as soon as reasonably possible, preferably within 48 hours of delivery.

Please email support@calnif.shop and include:

  • Your order number
  • Clear photos of the product
  • Photos of the packaging

Once the issue is confirmed based on the images provided. The request will be approved, and the customer may choose between a refund or a replacement, depending on availability. If a return is required in these cases, we will cover the return shipping cost.

6. Change of Mind Returns

If you decide to return a product for personal preference reasons, the item must remain unused or reasonably handled and in original condition. These returns are handled differently from defective-item claims.

In such cases:

  • Return shipping costs are the customer’s responsibility
  • Original delivery charges are not refundable

Once the item is received and confirmed to meet return conditions, the refund will be processed according to our refund terms.

7. Refunds

Refunds are issued once a return request or damage claim has been approved. All refunds are processed to the original payment method used at checkout.

Refund processing takes up to 10 business days. While we process refunds promptly, banks or payment providers may require additional time to reflect the funds in your account. No restocking fees are charged under any circumstances.

8. Late or Missing Refunds

If your refund has not appeared after the stated processing period, we recommend checking with your bank or card provider first, as posting times can vary.

If the refund is still not visible after contacting your provider, please email support@calnif.shop with your order number and refund approval details. Our team will review the situation and provide a clear update.

9. Cancellations

Orders can only be cancelled before they are dispatched. Once an order has been shipped, cancellation is no longer possible and the order must follow the return process outlined in this policy.

Customers wishing to cancel an order should contact us as soon as possible to avoid dispatch.

10. Contact Us for Return and Refund Assistance

If you have any questions regarding the return and refund process, please reach out to our customer support team:

Business Name: Calnif
Business Hours: Monday to Saturday (9 AM to 5 PM) (GMT+00:00) Edinburgh, London
Phone: +44 7480 968785
Email: support@calnif.shop
Address: 27 Bethell Avenue, London, E16 4JT, United Kingdom