Contact Us

At Calnif, we believe clear communication is essential to providing a positive shopping experience. This page explains how and when you can contact us, what type of support we offer, and how we handle customer enquiries in a transparent and professional manner.

Whether you have a question before placing an order or need assistance after delivery, our team is here to help.

How to Contact Us

Customers can contact us directly using the details below. All enquiries are handled through email to ensure accurate record-keeping and timely responses.

Email is the primary and preferred method of communication. This allows us to review your request carefully and provide accurate assistance.

Customer Support Availability

Our customer support team operates during standard business hours.

Emails received outside business hours are reviewed on the next working day.

What to Include When Contacting Us

To help us assist you efficiently, please include the relevant information in your message.

For general enquiries:

  • Your full name
  • Email address used during checkout
  • A clear description of your question

For order-related enquiries:

  • Order number
  • Product name
  • A brief explanation of the issue

For damaged or incorrect items:

  • Order number
  • Clear photos of the product
  • Photos of the packaging (if applicable)

Providing complete information helps reduce delays and avoids unnecessary back-and-forth.

Pre-Purchase Enquiries

Customers are welcome to contact us before placing an order.

We can assist with:

  • Product information
  • Material or colour clarification
  • Delivery timelines
  • Payment or checkout questions
  • Policy-related enquiries

We encourage customers to review product descriptions and policies before purchasing, and to contact us if anything is unclear.

Order and Delivery Support

If you have already placed an order, we can assist with:

  • Order confirmation queries
  • Shipping and delivery updates
  • Tracking assistance
  • Address corrections (before dispatch)
  • Delivery-related concerns

Please note that once an order has been dispatched, delivery timelines depend on the courier.

Returns, Refunds and Exchanges Support

For returns, refunds, or exchange enquiries, please contact us by email and include:

  • Your order number
  • Reason for contact
  • Supporting photos (if applicable)

All return- and refund-related requests are handled according to our Return and Refund Policy, which is available on our website.

Contacting us first is required before returning any item.

Payment and Billing Enquiries

If you have questions regarding payments, billing, or checkout issues, we can assist with:

  • Payment confirmation
  • Failed or declined payments
  • Refund status
  • Billing discrepancies

Please avoid sending sensitive payment information by email. We will never ask for full card details.

Complaints and Feedback

We value customer feedback and take concerns seriously.

If you wish to submit a complaint or share feedback:

  • Email us with a clear explanation
  • Include your order number (if applicable)
  • Provide any relevant details or supporting information

All complaints are reviewed carefully, and we aim to respond professionally and fairly.

Response Time

We aim to respond to customer enquiries as promptly as possible.

  • Typical response time: 1–2 business days
  • Complex enquiries may require additional review time

Response times may be longer during peak periods or holidays.

Important Notes

  • Please contact us before returning any product
  • We cannot assist with orders placed through third-party websites
  • Communication is conducted in a professional and respectful manner
  • Abusive or inappropriate messages may not receive a response

Business Information

  • Brand Name: Calnif
  • Operating Country: United Kingdom
  • Customer Support Email: support@calnif.shop

Final Note

This Contact Us page is designed to ensure customers know exactly how to reach us and what level of support to expect. Clear communication helps us resolve issues efficiently and maintain a fair and transparent service experience.